What happens if I change my Fingerprint ID settings? Go to 'All / My accounts / My payees' and choose 'New payee or select from mobile contacts' to proceed. Please select the '?' You may have already added this payee. Where can I see my holdings of FlexInvest? Currently, the HSBC Investment section consists of 4 types of holdings, including securities, unit trusts, bonds and ELIs. How does a pending transaction affect my account balance and credit limit? You can only log on to the HSBC HK Mobile Banking app using Touch ID on your Mobile Security Key-activated device. Only fingerprints stored on your device can be used to log on. (HSBC Premier only) Why is my preferred branch not available to be selected as my Relationship Manager contact branch? No, your Mobile Security Key is tied to your personal device. You may also be using a device or operating system that we don't currently support. Here's how: Will notifications be stored in the app and will I need to delete them? You manage the transfer limits of accounts in 'My payees' or remove them from your list in online banking. Phone banking Find out which number … tax payments) won't be saved in the system. The time it takes varies from merchant to merchant. Where can I check the status of my registration? We're here to help. You can always add or remove fingerprints in 'Settings' on your device. Do I need to restart the registration? Yes. Your Security Device will be deactivated once your Mobile Security Key has been activated. In these challenging times, we're here to support our customers and employees. Log on, go to 'Pay and transfer' and choose 'Transfer'. We would also recommend that you restore your old device to its factory settings after deactivation. 3. For orders with "pending capture" status, customers must check whether such orders have been successfully captured by the Bank with a "pending dealing" status or rejected due to insufficient funds or other reasons before market open on the next business day. Fully Executed: all order quantity is executed upon the order expiry date. Select the 'From' account and the 'To' account. If you've misplaced your card and blocked it, but you can't find your card and unblock it within those 60 days, it will automatically be reported as lost on the 61st day. When you enable Touch ID in the HSBC HK Mobile Banking app, any fingerprint stored on your device can be used to log on to mobile banking. The market price is not applicable for CPI and DPS. Do I need to do anything if I want to manage my newly opened integrated account through the HSBC HK Mobile Banking app or online banking? Without a functional HSBC Security Device, you will not be able to add or change a beneficiary for wire transfers or add a country to Global View. you can either enable Fingerprint ID when you next log on after setting up your Mobile Security Key, or do it later with your Mobile Security Key password by going to 'Profile' and selecting 'Security'. Can I register with an overseas phone number? You are able to sell the existing available balance which will be displayed during the sell journey. All transactions on that credit card will be blocked, including any mobile transactions or ATM functions. We won't send alerts to customers identified as US citizens or have a US address in our records, even if they've previously registered for this service. Wipe the data on your old devices before donating, reselling or recycling them. How do I activate Mobile Security Key on my mobile device? Digital banking is the fastest and most secure way for you to make payments. However, for products other than Stocks, there is no difference in market value. Use the original default browser on the device rather than browsers downloaded from other sources. Enter your username and click Continue. As a gentle reminder, we'll send you a push notification, email or text message when your latest eStatement is ready. You'll be asked to generate a security code on your old device and use it to activate your new device. To open an integrated account through the HSBC HK Mobile Banking app as an existing customer, you have to: I am an existing HSBC customer and already have an integrated account. fraud or suspicious transactions). If you can, enable data encryption on your device. Quick Links menu is provided for easy access to the most commonly used online banking services. You'll need your Security Device or Mobile Security Key to do it. Does that mean my application is still pending approval? However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information. Step 2 - Click on "My banking" tab from the top navigation pane. If I chose 'Don't allow' when asked whether I wanted to set up Face ID for the HSBC HK Mobile Banking app, can I enable it later? Your selfie and HKID card copy will be transferred to TransUnion Limited where it will be held for 7 days and then deleted. You are not eligible to register again if: If the payment has been processed and paid to your account, the date of payment and your account number will be shown at the status page. Please be reminded that the securities holding in the HSBC Easy Invest app is now showing the executed position, which means this is reflected after the transaction is completed. Please wait patiently, our staff will contact you with 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) to help you with the application. You can view both one-time and recurring: Sorry, you can't amend your future dated payments. Am I eligible to open an account with the HSBC HK Mobile Banking app? Why is fingerprint authentication only available on selected Android™ devices? Step 1 - Log-on to HSBC Online Banking via web browser. It can be used to generate unique one-time security codes that you can use to log on to mobile and online banking, and to access a full range of banking services. Register now Register now for online banking . Where can I view my order status on the HSBC HK Mobile Banking app? Transactions that don't require authorisation or re-authorisation can still be made. Fully Cancelled: request of order cancellation is accepted by broker (without partial executions). You can unblock your card in mobile banking. To register for this service, please log on to online banking and make sure you have a valid Hong Kong mobile number in our records. You can sign up for it in minutes, or if you just opened a new account, you'll be automatically registered for it. Of course, you can still print eStatements and eAdvice for your own records or save them on your computer if you'd like. Verify yourself using your phone banking PIN. These are generally a security measure that some merchants use to confirm the validity of your credit card. Will the HSBC HK Mobile Banking app store information other than my homepage preferences? Any information you allow to be stored will only be stored on your device. We'll recognise you immediately if you call from the number you've registered with us. Stocks are shown with 15 minutes delay; Unit Trust will have intra-day update price from fund house; ELI and Bonds will show the T-1 closing price. Our eStatements and eAdvice service lets you access your statements and advice in online and mobile banking. I accidentally closed the window in the middle of the account opening process. Is the HSBC HK Mobile Banking app a secure way to open an account? How do I know if my order has been received on the HSBC HK Mobile Banking app? Unfortunately, the HSBC HK Mobile Banking app doesn’t yet support account upgrading. From the Services menu, select "Balance Transfer" 5. * eStatements for other accounts (including investment and securities accounts) are retained for up to 24 months. How do I sell my existing stocks on the HSBC HK Mobile Banking app? While your application is still being processed, instalments will be shown as pending transactions and the instalment amount deducted from your available credit limit. After that, you'll need to wait 120 minutes to try again. Your changes will then be reflected in the HSBC HK Mobile Banking app. Don't leave your devices unattended after logging on to online or mobile banking. You'll need your Security Device or Mobile Security Key to do this. One is your account ledger balance, the other is your available balance. You can go to 'Profile', select 'Security' and use your Mobile Security Key to enable or disable Face ID any time. Yes, you can pay your taxes in mobile banking. In addition, we'll send a welcome SMS to your registered mobile number, followed by a welcome email to your registered email address within 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday). How do I switch my Mobile Security Key to a new device? You can enable transaction authorisation after you've enabled Fingerprint ID in mobile banking or do it later 'Settings' by going to 'Profile' and selecting 'Security'. paper form), the status of all registrations would show on your registration summary. Install updates and patches for your device as soon as you can, including any app and operating system upgrades/updates. You can own and activate only one at a time so as to keep your accounts secure. The total market values is calculated by the sum of all holding balances in HKD. 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